Privacy Policy
Your Privacy Matters
Last updated on April 10, 2026
Vidora ("we") values your privacy. This policy explains how we collect, use, and protect your personal information. By using our Service, you agree to the practices described here.
1. Information We Collect
We collect the following types of information:
Email, username, avatar (basic info from Google etc.)
Processed via Creem/Stripe; we never store card numbers or bank details
AI models used, video types, access times, device info
Images, reference videos, and text prompts you upload
AI-generated videos and metadata (duration, resolution, etc.)
IP address, browser type, OS, device identifiers
2. How We Use Your Information
- Provide, maintain, and improve our video generation service
- Process transactions, manage credits and subscriptions
- Store and manage your generated videos
- Send service updates, credit expiration alerts, security notices
- Monitor usage trends to improve UX and performance
- Detect and prevent fraud, abuse, and illegal activities
- Comply with applicable laws and regulations
3. Information Sharing
We do not sell your personal information to third parties. We share it only when necessary with trusted partners to provide services, process transactions, and comply with legal obligations.
4. Data Security
We implement reasonable security measures to protect your information, including encryption, access controls, and security audits, but cannot guarantee absolute security.
5. Data Retention
Account data and generated content are retained while your account is active (generated content can be deleted anytime), transaction records are kept as legally required, and usage logs are anonymized or deleted after 90 days.
6. Your Rights
Under applicable laws (such as GDPR, CCPA), you have the right to access, correct, delete, port your data, and object to its processing. Contact privacy@vidora.app to exercise these rights; we will respond within 30 days.
7. Cookies & Tracking
We use cookies and similar technologies to improve your experience. You can manage cookie preferences through browser settings. Disabling cookies may affect some features.
8. Children's Privacy
Our service is not directed at children under 13 (or other age as required by local law). We do not knowingly collect children's personal information. If discovered, we will delete it promptly.
9. International Data Transfers
Your information may be transferred to servers outside your country for processing and storage. We take appropriate measures including standard contractual clauses and proper certifications.
10. Changes to Policy
We reserve the right to update this policy at any time. Material changes will be notified via email or posted on the website. Changes are effective upon posting.
Vidora